315 North 3rd Witt, IL 62094

We’re open Monday – Saturday, 8 a.m. — 6:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

At Fum Vape, delivery charges vary based on the shipping method you choose for your order. Here’s a breakdown of the available options:

1. **Standard Shipping:** Typically takes 3-5 business days. Delivery charges for this option are usually the most economical.

2. **Fast Shipping:** This option provides delivery within 2 business days, and there may be a higher charge associated with this expedited service.

3. **Ultra Fast Shipping:** For those who need their order as quickly as possible, this option ensures delivery within just 1 business day, with the highest delivery charge of the three options.

Please note that the exact delivery charges will be calculated and displayed at checkout, based on your location and the shipping method selected. If you have any additional questions or need assistance, feel free to reach out to our customer service team!

At Fum Vape, we accept a variety of payment methods to ensure a smooth shopping experience for our customers. The following payment options are available in our online shop:

– PayPal
– Zelle
– Cash App
– Venmo
– Chime
– Cryptocurrency (Bitcoin and Ethereum)
– Apple Pay

Please choose a payment method that you have access to when checking out. If you have any questions or need assistance with payments, feel free to reach out to our customer support team. Thank you for shopping with us!

At Fum Vape, delivery times vary based on the shipping method you select at checkout. Here’s a quick breakdown:

– **Standard Shipping:** Typically takes 3-5 business days.
– **Fast Shipping:** Generally arrives within 2 business days.
– **Ultra Fast Shipping:** Promises delivery within 1 business day.

Please keep in mind that these times may vary due to factors beyond our control, such as weather conditions or carrier delays. We appreciate your understanding and are committed to getting your order to you as quickly as possible!

At Fum Vape, the security of your shopping experience is our top priority. We understand that when you shop online, you want to feel confident that your personal and payment information is protected. Here’s how we ensure your data remains secure:

1. **Secure Payment Processing:** We utilize trusted payment processors that are compliant with industry standards for security. This means your financial transactions are encrypted and handled with the utmost care.

2. **Data Encryption:** All sensitive information, such as your billing and shipping details, is encrypted using secure socket layer (SSL) technology. This encryption safeguards your data during transmission, making it unreadable to anyone who might intercept it.

3. **Privacy Protection:** We adhere to strict privacy policies and do not share or sell your personal information to third parties. Your data is only used to process your orders and communicate important updates regarding your purchase.

4. **Regular Security Audits:** Our online shop undergoes regular security audits and updates to ensure that we are using the latest technology to protect your data against potential threats.

5. **Customer Support:** If you ever have questions or concerns about your data security, our customer support team is here to help. We take your concerns seriously and are committed to providing you with the best possible shopping experience.

In summary, when you shop at Fum Vape, you can rest assured that your privacy and security are protected. Thank you for trusting us with your vaping needs!

After you place your order with Fum Vape, here’s what happens next:

1. **Order Confirmation:** Once your order is successfully submitted, you’ll receive a confirmation email containing the details of your purchase, including the items ordered and the payment information.

2. **Payment Processing:** We begin by confirming your payment. This process is typically completed within a few hours. If you selected a non-automated payment method, make sure to check your email for the payment details to finalize your transaction.

3. **Order Processing:** Once your payment is confirmed, we start processing your order. This involves verifying the items, preparing them for shipment, and ensuring that everything is accurate. This stage usually takes between 5 to 10 hours.

4. **Packaging:** After processing, your items are carefully packaged to ensure they arrive safely at your address. We prioritize discreet packaging to respect your privacy and fulfill shipping regulations.

5. **Shipping Registration:** Once packaged, your order is registered with our courier service (UPS, USPS, FedEx, etc.). At this point, we obtain a tracking number for your package.

6. **Tracking Information:** You’ll receive an email notification containing your tracking code. This lets you monitor your shipment’s progress until it arrives at your doorstep.

7. **Delivery:** Depending on the shipping method you selected, your order will arrive within the specified timeframe (Standard, Fast, or Ultra Fast Shipping).

We strive to provide a seamless shopping experience and are here for any further questions you might have. Thank you for choosing Fum Vape!

Yes, you will receive an invoice for your order. Once your payment has been processed and confirmed, we will send you a detailed invoice via email. This invoice will include all necessary information regarding your purchase, including the items ordered, total amount, payment method, and shipping details. If you have any further questions or need assistance, feel free to reach out to our customer service team. Thank you for shopping with Fum Vape!

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